Support
Most answers are in the app, in Settings → Help. For anything else, write to us.
What to include
Your iPhone model and iOS version. If the camera misbehaves or the phone gets hot, attach the log from Settings → Help → Share diagnostics.
Common questions
Where are my clips?
Behind the film button at the top of the camera screen, grouped by day. They stay inside Minus5 until you save them to Photos. Deleting the app deletes the clips you haven't saved to Photos.
Why does my phone get warm?
The camera and the video encoder work the whole time the camera screen is open. It's the same Apple hardware the Camera app uses when it records video, so the phone warms up just as it would there. Keeping the pre-record adds next to nothing, and no app can switch that heat off. If it runs hot, pick 1080p or 720p at 30 fps in Settings → Video, set Stabilization to Standard or Off, lower the screen brightness and keep the phone out of direct sun.
How do I restore Pro on a new phone?
Settings → Minus5 Pro → Restore Purchases, signed in with the same Apple Account.
How do I cancel the monthly subscription?
iPhone Settings → your name → Subscriptions → Minus5, or https://apps.apple.com/account/subscriptions. Pro stays on until the end of the month you paid for.
How do I get a refund?
Refunds are handled by Apple: https://reportaproblem.apple.com